Frequently asked questions
How are shipping costs calculated?
Shipping costs are calculated base on the shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
CAN I RETURN OR CHANGE MY ORDER ?
If for any reason, you are not completely satisfied with your purchase, you may return it within 14 days
*You can submit refund/return requests within 14 DAYS after the guaranteed period for delivery (7 days) has expired. You can do it by sending an email to firstname.lastname@example.org.
NOTE : Customers will be responsible for paying return shipping costs.
WHAT IS BUYER PROTECTION ?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
DO YOU OFFER MONEY BACK QUARANTEE ?
We offer 100% money back guarantee, we will refund you, your full money, if you are not completely satisfied with your purchase.
DO YOU PROVIDE SUPPORT?
YES we have first class support team who can answer your questions 24hour a day, 7 days a week.
CAN I CANCEL MY ORDER ?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.